Complaints

We take complaints seriously and aim to resolve them fairly, promptly and transparently.

Issues you can raise

• Account opening, suspension or closure.
• Bet acceptance, settlement or void decisions.
• Deposits, withdrawals or other transactions.
• Identity verification or KYC requests.
• Responsible gambling tools, including limits, take-a-break or self-exclusion.
• Marketing communications.
• Privacy or data handling.
• General service issues.

Step 1 — Contact our support team

Email [email protected] with the subject line "Complaint". Please include:

• your full legal name;
• the email address registered to your account;
• the bet reference, transaction ID or event details (where applicable);
• the date of the issue;
• a clear description of what occurred and the outcome you are seeking;
• any supporting documents or screenshots.

Step 2 — Fair review

We will acknowledge your complaint, review the relevant account records, transactions and communications, and respond within a reasonable period. For complex matters we will keep you informed of progress. Most complaints are resolved within 28 calendar days.

Step 3 — Escalation

If you remain dissatisfied with our response, you may escalate to the relevant regulator. For wagering and licensing matters, contact the Northern Territory Racing and Wagering Commission at nt.gov.au/industry/gambling. For privacy matters, contact the Office of the Australian Information Commissioner at oaic.gov.au.

nexarobet.com is operated by NEXAROBET PTY. LTD., licensed as a Sports Bookmaker by the Northern Territory Racing and Wagering Commission under the Racing and Betting Act 1983 (NT). Sports Bookmaker Licence No. NT-RWC-SB-2017-0412. The service is available only to Australian residents aged 18 and over.