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Effective 1 March 2026 · Version 1.0

Privacy policy

1. Who controls your data

nexarobet.com is operated by NEXAROBET PTY. LTD., a proprietary limited Australian company (ABN 56 601 575 240) ("we", "us", "our"). We are responsible for personal information collected through this website and your account. All information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Registered office: 48–50 Smith Street, Darwin City, NT 0800, Australia.
Correspondence address: PO Box 458, Fortitude Valley, QLD 4006, Australia.

2. Contact us

Privacy enquiries: [email protected]
General support: [email protected]

3. Information we collect

  • Personal identifiers: full legal name, date of birth, residential address.
  • Contact details: email address, mobile phone number.
  • Government-issued identity document details for verification (Australian Driver Licence, Medicare card or current Australian Passport).
  • Account credentials: username and encrypted password.
  • Financial and transaction records: deposits, withdrawals, wagers placed and settled.
  • Technical data: IP address, device type, operating system, browser type.
  • Location signals sufficient to confirm you are physically within Australia.
  • Correspondence and records of communications with our support team.

4. Why we collect it

  • To open, maintain and secure your wagering account.
  • To verify your identity and age in accordance with Know Your Customer (KYC) requirements.
  • To process deposits, withdrawals and wager settlements.
  • To comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
  • To operate responsible gambling tools and meet obligations under the National Consumer Protection Framework.
  • To check applicants and existing customers against the National Self-Exclusion Register (BetStop) and our own exclusion records.
  • To detect and prevent fraud, account compromise and other unlawful activity.
  • To meet regulatory reporting obligations to the Northern Territory Racing and Wagering Commission, AUSTRAC and other authorities.
  • To send service and account notifications; to send marketing only where you have given consent.

5. Identity verification

We verify your identity using documents you supply and through approved electronic verification providers. Where we cannot complete verification we may restrict, suspend or close your account as required by law.

6. Payment processing

Payments are handled by licensed payment service providers. We do not store full card numbers on our systems. We retain only the data necessary to manage your account and comply with legal obligations.

7. Who we share your information with

  • Identity verification and KYC providers.
  • Payment processors and banking partners.
  • Fraud detection and cybersecurity providers.
  • The Northern Territory Racing and Wagering Commission and other regulators.
  • AUSTRAC and Australian law enforcement agencies, where required by law.
  • BetStop and approved responsible gambling organisations.
  • Analytics providers, on a de-identified or aggregated basis only.
  • Marketing partners, only where you have provided consent and subject to opt-out.

We do not sell your personal information.

8. Overseas disclosure

Some of our service providers operate outside Australia. Where personal information is disclosed overseas we ensure adequate protections are in place consistent with APP 8.

9. Marketing

You may opt out of marketing at any time via your account settings or by using the unsubscribe link in any message. We do not send marketing to customers who are self-excluded or registered on BetStop.

10. Retention

We retain account and transaction records for a minimum of seven years from account closure, or longer where required by law.

11. Security

We apply industry-standard technical and organisational measures to protect your personal information, including encryption of data in transit and at rest, access controls and regular security reviews.

12. Your rights

  • Access — you may request a copy of the personal information we hold about you.
  • Correction — you may ask us to correct inaccurate or outdated information.
  • Complaints — if unsatisfied with our handling of a privacy matter you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Cookies

We use cookies and similar technologies. Please see our Cookie Policy for full details.

14. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified by email or a prominent notice on the website. The current version is always available on this page.

nexarobet.com is operated by NEXAROBET PTY. LTD., licensed as a Sports Bookmaker by the Northern Territory Racing and Wagering Commission under the Racing and Betting Act 1983 (NT). Sports Bookmaker Licence No. NT-RWC-SB-2017-0412. The service is available only to Australian residents aged 18 and over.